Management Issues - Apology Letters

Mark McIlroy

August 2025



1. Indicate what happened.

2. Express regret and apologise unconditionally.

3. Reaffirm commitment to employees, suppliers, customers or whoever was affected.

4. Indicate what will happen next.



Credit: Inspired by an actual letter from a major Australian corporate, which I suspect was written

by a Senior Manager with an MBA and quite likely female.